Online Therapy / Telehealth: AI can answer at 3am. It cannot know you.

Mind's 12 month Commission into AI and mental health, launched after experts raised concerns about people turning to AI instead of traditional support (source)

Mind has launched a year long Commission into AI and mental health after experts raised the alarm about a rise in people using AI for support instead of traditional services. That shift is understandable. AI is instant, free and always awake. When waiting lists are long, a chatbot feels like something.

But there is a difference between being answered and being understood.

What a chatbot cannot do

An AI tool responds to the words you type. A therapist responds to the pause before you type them, the topic you keep avoiding and the pattern that only shows up in week six. Therapy works through relationship. The relationship is the treatment, not the delivery method.

Think of it like a sat nav and a local driver. The sat nav gives you a route. The local knows the road floods every November and takes you another way.

Online therapy keeps the human and removes the barriers

Online therapy offers the convenience people are looking for in AI, without losing the clinician. You get a BACP registered therapist, a confidential video session and the same depth of work as a room in London, from wherever you are in the UK or abroad.

It suits people with busy schedules, parents who cannot arrange childcare, professionals who travel and athletes on the move.

Frequently asked questions

Is online therapy as effective as face to face? For many people, yes. What matters most is the quality of the therapeutic relationship, and that can be built on screen.

Can I use AI tools alongside therapy? Many clients do. We can talk openly in sessions about what those tools help with and where they fall short.

Book Online Therapy: Book your Telehealth session here.